F.A.Q

 

We are currently using City Link Express as our courier partner and HERE is the link for you to check movement of your parcel. We are still in testing phase for selecting the best courier partner and your feedback on the delivery is vital for us to serve you better.

 

Category: Services

Kindly be informed that we are using third party service for delivery and sometimes it may go missing. If you experiencing the same issue, you may fill up form HERE and we will check with our courier partner on the latest status.

Yes, you can join the waiting list as we will contact you if there is any cancellation or refund from our previous orders.

Simply fill up the form HERE and we will get back to you if any of your preference is available.

Category: Services

Currently, we are using City Link as our courier partner. City Link will pick up daily except on weekends. You can only choose Poslaju as the alternate courier provider. However, please expect some delay (2-3 days) as we have to manually sending it to the centre. If you agree, please fill up form HERE.

Category: Services
Tag: poslaju

You may raise your feedback here by filling up this form HERE

You can request for exchange, refund or reimbursement HERE

Below are the list of forms :

EXCHANGE, REFUND & REIMBURSEMENT -> HERE

VERIFY TRACKING NUMBER -> HERE

WAITING LIST -> HERE

CHANGE TO POSLAJU -> HERE

FEEDBACK FORM -> HERE

AGENT REQUEST FORM -> HERE

MOBILE APPS PROMO SECRET CODE ->  HERE

Tags: forms, links

Yes, we do ship Internationally and we have reliable courier partner to ship the product to your country,

Category: Services

At donUT Scarves, customers are the centre of our activities. We listen carefully on every single demand and evaluate it whenever there is a need. Below are the rewards awaits you:

  1. – Latest Exclusive Scarves with special hem (the Limited Edition series are very limited as we release Limited Units)
  2. – Friendly Customer Support (we are always ready to assist you on your purchase)
  3. – Fair Refund Policy (you can exchange your scarves if you are not happy)
  4. – Fast Delivery (we try to get it fast for you)
  5. – International Brand (we serve customers from more than 10 countries)
  6. – Packaging (we use special packaging – hard box for all our special customers)
  7. – Illustration Cards (Very unique illustration cards for your Limited Edition collections)
  8. – Rewards points (10% from your total sales is converted to our rewards points to be used for next purchase)
  9. – We treat you like a Queen (we know this and you can see the difference)
Category: Services

Sorry, currently we are not practising free shipping and shipping price is currently flat rate per order and based on location.

Category: Services

 

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