F.A.Q

 

Kindly be informed that we are using third party service for delivery and sometimes it may go missing. If you experiencing the same issue, you may fill up form HERE and we will check with our courier partner on the latest status.

You may raise your feedback here by filling up this form HERE

You can request for exchange, refund or reimbursement HERE

We offers free and easy exchanges and refunds/returns. Ensure that your item fulfill the conditions below:

  • Within 3 days of receipts
  • Original Condition & Tags Intact
  • Original Packaging
  • Wrong type of material / color

If you meet all the condition, please fill up form HERE.

We are transparent that some of the items may have some minor defects, you may choose to either exchange (you may need to wait for the replacement up to 2 months) or ask for full refund by filing up form HERE

Below are the list of forms :

EXCHANGE, REFUND & REIMBURSEMENT -> HERE

VERIFY TRACKING NUMBER -> HERE

WAITING LIST -> HERE

CHANGE TO POSLAJU -> HERE

FEEDBACK FORM -> HERE

AGENT REQUEST FORM -> HERE

MOBILE APPS PROMO SECRET CODE ->  HERE

Tags: forms, links

Back Order means the item(s) sold are in negative in our inventory.

We may need sometimes to get the material ready, produce the items and deliver it to you.

Estimated Time of Arrival normally takes 2 months after the purchase.

This is temporary technical issue. It is due to our email system which may not responding due to high speed activities during release period.

The email system is currently hosted at different provider than our website.

We are looking for new provider to handle the email system.

Customer Satisfaction is our priority and we will try to revert all correspondence within 24 hours.

 

Submit your question

Question Title:

What question is not being answered?

FAQ Author:

What name should be displayed with your FAQ?