F.A.Q

 

We are inspired to be a global brand in Islamic Fashion Industry. Currently, we have served customers from more than 10 countries.

Category: Mission

We are currently using City Link Express as our courier partner and HERE is the link for you to check movement of your parcel. We are still in testing phase for selecting the best courier partner and your feedback on the delivery is vital for us to serve you better.

 

Category: Services

As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble
Category: Mission

Kindly be informed that we are using third party service for delivery and sometimes it may go missing. If you experiencing the same issue, you may fill up form HERE and we will check with our courier partner on the latest status.

Yes, you can join the waiting list as we will contact you if there is any cancellation or refund from our previous orders.

Simply fill up the form HERE and we will get back to you if any of your preference is available.

Category: Services

Currently, we are using City Link as our courier partner. City Link will pick up daily except on weekends. You can only choose Poslaju as the alternate courier provider. However, please expect some delay (2-3 days) as we have to manually sending it to the centre. If you agree, please fill up form HERE.

Category: Services
Tag: poslaju

You may raise your feedback here by filling up this form HERE

You can request for exchange, refund or reimbursement HERE

We offers free and easy exchanges and refunds/returns. Ensure that your item fulfill the conditions below:

  • Within 3 days of receipts
  • Original Condition & Tags Intact
  • Original Packaging
  • Wrong type of material / color

If you meet all the condition, please fill up form HERE.

We are transparent that some of the items may have some minor defects, you may choose to either exchange (you may need to wait for the replacement up to 2 months) or ask for full refund by filing up form HERE

Below are the list of forms :

EXCHANGE, REFUND & REIMBURSEMENT -> HERE

VERIFY TRACKING NUMBER -> HERE

WAITING LIST -> HERE

CHANGE TO POSLAJU -> HERE

FEEDBACK FORM -> HERE

AGENT REQUEST FORM -> HERE

MOBILE APPS PROMO SECRET CODE ->  HERE

Tags: forms, links

Yes, we do ship Internationally and we have reliable courier partner to ship the product to your country,

Category: Services

Back Order means the item(s) sold are in negative in our inventory.

We may need sometimes to get the material ready, produce the items and deliver it to you.

Estimated Time of Arrival normally takes 2 months after the purchase.

Currently, we only offer International agents to market our product overseas.

If you are resided outside of Malaysia, you may apply to be our agent HERE

Category: Agents

This is temporary technical issue. It is due to our email system which may not responding due to high speed activities during release period.

The email system is currently hosted at different provider than our website.

We are looking for new provider to handle the email system.

If you’ve missed any of the Limited Edition series, you may join the wait list HERE

At donUT Scarves, we offer exclusive scarves design for modern individuals at affordable price by leveraging latest trends.

The scarves are exclusive as our limited edition series have limited number of scarves and only available at limited time only.

We believe the affordable price range is currently below RM100.

We leverage on Social Media (primarily Instagram), E Commerce Website & Mobile Apps to reach & engage our customers.

Category: Mission

Customer Satisfaction is our priority and we will try to revert all correspondence within 24 hours.

At donUT Scarves, customers are the centre of our activities. We listen carefully on every single demand and evaluate it whenever there is a need. Below are the rewards awaits you:

  1. – Latest Exclusive Scarves with special hem (the Limited Edition series are very limited as we release Limited Units)
  2. – Friendly Customer Support (we are always ready to assist you on your purchase)
  3. – Fair Refund Policy (you can exchange your scarves if you are not happy)
  4. – Fast Delivery (we try to get it fast for you)
  5. – International Brand (we serve customers from more than 10 countries)
  6. – Packaging (we use special packaging – hard box for all our special customers)
  7. – Illustration Cards (Very unique illustration cards for your Limited Edition collections)
  8. – Rewards points (10% from your total sales is converted to our rewards points to be used for next purchase)
  9. – We treat you like a Queen (we know this and you can see the difference)
Category: Services

Currently, we have opened PRE ORDER and below are the links:

Picturesque Japan – https://donutscarves.com/product/picturesque-japan-pre-order-limited-edition/

Modern City of Singapore – https://donutscarves.com/product/modern-city-of-singapore-pre-order-limited-edition/

Modern City of Dubai – https://donutscarves.com/product/pre-order-modern-city-of-dubai-limited-edition-no-pre-order-fee/

Category: Products

Sorry, currently we are not practising free shipping and shipping price is currently flat rate per order and based on location.

Category: Services

 

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